We offer a comprehensive IP PBX solution designed to assist both corporate entities and small businesses in achieving more economical alternatives for managing voice traffic, integrating phone networks, and facilitating cost-effective relocations. This solution significantly reduces monthly telecommunication expenses by establishing a more streamlined communication channel for organisations.

IP PBX systems replace traditional PBX hardware by utilising software to oversee phone calls via the internet. These systems typically include features such as voicemail, call routing, SIP trunks (virtual phone lines), IP phones (physical devices), soft-phones (software-based phone applications), and unified communication services that encompass screen sharing, video conferencing, and instant messaging.

The system provides an extensive range of business communication functionalities over a single, unified network connection. SIP-compliant IP PBX systems offer a wide variety of individual station and call management capabilities, complete with codec support.

Users can access these services through various means, including IP telephone sets, PCs equipped with soft-phone software (such as web-phones or dialers), analog telephones connected via media hubs, wireless phones, ISDN, or key phones.

A Voice Broadcasting Solution is a software application designed to facilitate the simultaneous transmission of pre-recorded voice messages to a large audience. This robust marketing tool empowers businesses to communicate personalised messages to their customers, members, or subscribers effectively. Typically, the Voice Broadcasting Solution encompasses features such as call scheduling, call recording, and tailored message playback. It is versatile enough to convey various types of messages, including marketing promotions, appointment reminders, and emergency alerts.

The system can seamlessly integrate with multiple telephony options, such as VoIP, SIP, and PSTN. Additionally, it can be connected with customer relationship management (CRM) systems and other business management platforms to streamline the message delivery process. A significant advantage of utilising a Voice Broadcasting Solution is the capacity to reach a vast audience swiftly and efficiently. Furthermore, it presents a cost-effective alternative to traditional marketing strategies like direct mail or telemarketing.

Our team is dedicated to assisting you in crafting a compelling set of pre-recorded phone messages. We will leverage our advanced voice broadcasting software to disseminate these messages to a targeted customer list. Interested recipients will have the option to press-1 to connect with your marketing representatives or to call your toll-free number directly.

This solution is particularly effective for customer reminder or notification campaigns, as well as for political or non-profit broadcast initiatives, allowing you to dial a list of numbers and deliver a message when the recipient answers the call.

We employ custom software that facilitates scientific testing to evaluate the effectiveness of different message variations. Additionally, we offer real-time, web-based graphical reporting, enabling you to monitor the performance of your campaign accurately.

The customised PBX represents a series of IP-PBX products based on FreeSWITCH, tailored to accommodate the requirements of businesses ranging from small startups to large enterprises. This solution allows home users or small businesses to swiftly establish a VOIP PBX powered by FreeSWITCH. The inclusion of a web-based graphical user interface facilitates straightforward configuration and operation. Additionally, we offer an xPL (home automation) interface to ensure seamless interaction with other home devices.

We specialise in the configuration and customisation of PBX systems according to specific needs. Our team can implement FreeSWITCH for organisations of all sizes, addressing their PBX requirements while significantly reducing both time and costs. Users can establish inbound and outbound routes within the PBX to effectively manage call routing. Various parameters, such as caller ID and time of day, can be utilised to formulate rules for call redirection.

The tailored PBX solution streamlines this process by providing pre-configured functionalities that are easily accessible through user-friendly web interfaces, enabling the clients to operate a fully functional PBX almost immediately, without the need for programming expertise.

Sytela's Predictive Dialer acts as a Call Management System that systematically dials numbers from a pre-uploaded list, effectively screening out unnecessary calls such as busy signals, unanswered calls, answering machines, and disconnected lines. It also anticipates when a human operator will be available to take the next call.

The development of call management systems aims to assist organisations in efficiently managing both incoming and outgoing calls. These systems typically encompass a variety of features and tools that enhance call handling capabilities.

• IVR (Interactive Voice Response) - This technology allows callers to interact with the system using voice commands or touch-tone selections. Call management systems utilise IVR to provide self-service options and to direct calls to the relevant department or agent.

• Call Routing - Call management systems are designed to route incoming calls to the appropriate department or individual, based on the caller's input or other predetermined criteria.

• Call Recording - Many call management systems include call recording functionalities, enabling organisations to capture and store customer interactions for purposes of quality assurance and compliance with regulatory standards.

• Reporting and Analytics - Call management solutions often provide analytical and reporting capabilities that allow businesses to assess the performance of their call center operations. These tools can analyse key metrics such as call volume, duration, and customer satisfaction.

• Integration with Other Systems - Call management systems can be integrated with workforce management and customer relationship management (CRM) software. Such integrations can enhance organisational efficiency by streamlining various processes.

BINETIX's Sytela offers specialised Emergency Alert Solutions designed to ensure that, in the event of an emergency, a designated group of individuals can be notified about the situation with just a few clicks, enabling them to initiate rescue operations promptly. This service is applicable to various organisations, including hospitals, non-governmental organisations, police departments, fire stations, and security services.

The Emergency Alert Solutions system generates distinct emergency codes and assigns specific extension numbers for each code, detailing the appropriate rescue personnel involved. Upon receiving information regarding an emergency, the system identifies the nature and location of the incident, subsequently generating a rapid alert SMS that is dispatched to all relevant stakeholders.

Using Sytela as an emergency alert solution ensures rapid and effective notification of individuals in the event of an emergency. Sytela can play a vital role in preserving lives and reducing damage. Here are some exmples of what cases it can cover:

• Emergency broadcast systems are utilised by radio and television stations to relay emergency messages and alerts to the general public

• Emergency sirens function as loud warning devices designed to notify individuals of imminent threats. They are frequently utilised in regions susceptible to natural disasters, including tornadoes and hurricanes.

• Mass notification systems serve the purpose of disseminating alerts to extensive groups of individuals through a variety of communication methods, including SMS, email, voice calls, social media, and notifications via mobile applications.

• Public address systems are employed to transmit emergency announcements through loudspeakers in communal spaces such as educational institutions, airports, and healthcare facilities.

• Digital signage is utilised to convey emergency alerts and messages in public venues such as airports, train stations, and shopping centers.

• Mobile applications can facilitate the distribution of emergency notifications and alerts to users, tailored to their geographical location or personal preferences.

• Two-way radios are effective for relaying emergency communications between first responders and emergency service personnel.

• Social Media Alert Systems leverage social media platforms to disseminate emergency notifications to individuals.

• Sytela also generates various reports, including Activity, Task, Failure, and Call Log Reports, which can be accessed on demand, with automated reports available on a daily or weekly basis.

• Sytela can play essential role also for effective emergency preparedness and response, by empowering organisations to promptly and efficiently inform individuals of potential hazards and provide guidance on maintaining safety during emergencies.

A webcast refers to a media that is disseminated over the Internet through streaming media technology. It can be delivered either in real-time or as on-demand content. In essence, webcasting represents a form of "broadcasting" conducted via the Internet. A webcasting solution employs streaming media technology to take a singular content source and distribute it to numerous simultaneous listeners or viewers.

This solution is widely utilised in the commercial sector for purposes such as investor relations presentations, including Annual General Meetings, as well as in E-learning environments for the delivery of seminars and related communication activities. It is important to note that webcasting solutions differ significantly from web conferencing, which is intended for interactive, many-to-many communication.

By broadcasting your live event securely over the web, you provide attendees with a front-row experience from their PCs, smartphones, or tablets. Utilising high-quality video, pre-produced content, and even your own PowerPoint presentations, we can create a live show that resembles professional network television rather than a subpar webinar.

We enhance the accessibility of your event through Live or On-Demand webcasting technology, allowing you to share the event experience with a global audience at any time. Additionally, we offer customisation options for every aspect of your webcast to ensure brand consistency. From large product launches to confidential inter-company meetings, webcasting serves as a cost-effective method to convey your message and engage with your audience.

Events are recorded and/or filmed on-site with our professional-grade equipment to guarantee the highest quality experience. The recorded content is subsequently transmitted to our specialised streaming servers and made available online. Slideshow presentations, with optional synchronization, are provided to your audience, ensuring they can view the presentation clearly and effectively.

A Contact Center Solution is a software platform designed to facilitate the management of both inbound and outbound communications between businesses and their customers across multiple channels, including phone, email, chat, and social media. This solution typically encompasses features such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Workforce Management, as well as reporting and analytics capabilities, and integration with Customer Relationship Management (CRM) systems.

Sytela's contact center solutions represent an automated telephone system that efficiently handles both outbound and inbound calls. It is capable of dialing numbers from an uploaded list in a sequential manner while also filtering out unnecessary calls, such as busy signals, answering machines, unanswered calls, and disconnected numbers.

Being software-based, Sytela enables organisations to minimize expenses related to telephony hardware and other associated equipment, which often incur high maintenance costs. The user-friendly nature of the system makes it particularly suitable for various applications, including payment collection, telemarketing, surveys, service follow-ups, and appointment confirmations.

The primary objective of the contact center solution is to assist companies in delivering prompt, efficient, and personalised service to their customers. It streamlines the entire customer service process and enhances critical performance metrics such as wait times, first call resolution rates, and overall customer satisfaction.

The Sytela IVR system streamlines communication with telephone callers, effectively minimising the expenses associated with routine sales, service, collections, inquiries, and support calls to and from the organisation. This system is designed to guide customers to the appropriate support channels they require and facilitates a range of transactions, such as bill payments, account inquiries, and money transfers.

The IVR operates across various telecommunications lines, including Analog Lines, PRI Lines, and GSM gateways. Additionally, it is compatible with SIP-based DID numbers that possess SIP credentials.

By implementing Interactive Voice Response, organisations can lower their cost per call, allowing customers to select the type of assistance they prefer, whether it be self-service or direct communication with an agent. This system not only enables agents to focus on more intricate issues but also empowers customers to resolve basic matters, such as bill payments and account inquiries, independently.

This electronic receptionist efficiently guides users toward resolving their inquiries. The electronic receptionist in question is the IVR / IVRS (Interactive Voice Response System). With IVRS, callers to your organisation receive guidance to address their queries through pre-recorded messages. Contemporary IVRS / IVR systems allow users to engage with a computer system via two interfaces: the IVRS and the Interactive Response Web-Based System (IWR).

A live chat solution is an integral component of Sytela's Software as a Service (SaaS) offerings, designed to facilitate real-time communication between businesses and their clients. This tool is commonly employed for sales and customer service purposes, providing immediate assistance or information to clients as they navigate a website or use a mobile application.

Transform browsing into sales and enhance conversion rates. Our comprehensive live chat system encompasses essential features for businesses committed to maintaining an effective live chat operation tailored to their customer service requirements. Improved sales conversions, increased customer satisfaction, and enhanced customer loyalty are all achievable through our standardised XMPP presence and chat-based platform. Engage with potential clients in real-time. Initiate conversations with your online shoppers and empower your sales team to create a live shopping experience.

The multi-tenant IP PBX solution provided by BINETIX features a user-friendly web-based interface that simplifies the setup and maintenance process. This allows businesses to easily add or remove users, create new extensions, and manage call routing rules. Consequently, organisations can swiftly adapt to changing business needs while ensuring their telecommunication systems remain up-to-date. Sytela’s multi-tenant IP PBX solution offers a variety of functionalities, including call routing, call recording, call queuing, voicemail, conferencing, and more.

To leverage the sophisticated communication capabilities of our VoIP solution, we utilise this IP PBX system. The multi-tenant IP PBX solution facilitates seamless communication and collaboration across various branches. A significant advantage of this system is its ability to operate from multiple locations, with the entire communication framework managed from a central control station. As a result, this solution can simultaneously provide IP PBX services to multiple clients.

We also offer development services for a customised multi-tenant IP PBX solution tailored to the specific needs of our clients, ranging from basic to advanced features. We specialise in customisation, as well as the development and integration of new modules for open-source IP PBX solutions.

A Customer Relationship Management (CRM) integration system serves as a vital resource for call center agents, customer support representatives, and customer care personnel, enabling them to access caller information and deliver a tailored experience. The challenge of transitioning between a call center solution and a CRM system is addressed effectively by Sytela, which offers a streamlined integration solution.

CRM integration involves linking a Customer Relationship Management system with various business applications, including marketing automation, sales, finance, and customer support tools. This integration aims to facilitate a smooth exchange of data among different systems, allowing teams to retrieve and modify customer information, monitor customer interactions, and evaluate customer behaviour throughout the entire journey.

There are multiple methods to achieve CRM integration with other applications, such as utilising APIs, and middleware cloud solutions, such as BINETIX AGE. When undertaking this integration, it is crucial to consider aspects like data security, scalability, and the compatibility of the new system with existing infrastructure.

Sytela offers comprehensive Call Center cloud solutions alongside CRM system integration as a Software as a Service (SaaS), ensuring that both systems function cohesively. They provide a customised widget that equips agents with an advanced tool to manage both systems from a unified interface.

A Helpdesk ticketing system is a software tool designed to assist organisations in effectively managing and monitoring customer inquiries, support requests, and various issues. This system offers a unified platform for addressing and resolving customer concerns, thereby enhancing customer satisfaction and loyalty. Typically, a Helpdesk Ticketing System encompasses functionalities such as ticket creation, assignment, tracking, and resolution. It enables organisations to prioritise issues according to their urgency and severity, while also allowing for the monitoring of each ticket's status from initiation to resolution.

The system can be seamlessly integrated with multiple communication channels, including telephone, email, and live chat. Additionally, it can connect with customer relationship management (CRM) systems and other business management tools to automate the ticket creation and tracking processes. A significant advantage of utilising a Helpdesk Ticketing System is the enhancement of response and resolution times for customer inquiries. Furthermore, it provides organisations with critical insights into customer issues and trends, facilitating improvements in their products and services.

The Helpdesk Ticketing System automates the process of generating help-desk or technical support tickets for documenting reported issues and their solutions, thereby streamlining and expediting technical support. Helpdesk support teams can create both automated and manual tickets through various channels such as emails, web forms, IVR calls, and APIs, which can be accessed for future reference. This ticketing solution includes advanced features that log every action taken by different agents and support personnel in the resolution of an issue.

The web conference solution facilitates seamless and instantaneous communication and collaboration among individuals or groups, emerging as a fundamental necessity for effective organisational communication. This solution empowers groups to engage in virtual collaboration and information sharing, while also offering capabilities to record and document both formal and informal collaborative interactions for future reference and utilisation.

Through Sytela’s web conferencing Software as a Service (SaaS), organisations can effortlessly conduct online meetings, webinars, and various collaborative events. Companies can host interactive discussions with participants globally, present slides, and share their screens. Designed for user-friendliness, the solution is accessible from any device, including PCs, laptops, smartphones, and tablets.

The web conference solution provided by BINETIX is distinguished by its robust security features, which serve as a key selling point. The platform employs advanced encryption technology to ensure that all conference data is transmitted securely and protected from unauthorised access. Organisations can manage user access and permissions through the platform’s authentication and access control functionalities.

Sytela enables meeting participants to see and hear one another, fostering an interactive conference environment. It is also applicable for educational training, surveillance, emergency response, and security purposes. Maximise the potential of the internet and collaborate globally in an instant with our cutting-edge web conferencing solutions.

Voice logging serves as a crucial mechanism for documenting interactions between contact center agents, supervisors, and managers, as well as prospects and customers. Sytela's integrated Voice Logging subsystem is specifically engineered to function harmoniously with Predictive Dialer, IVR (Interactive Voice Response), and ACD (Automatic Call Distributor) solutions. This makes it an ideal choice for contact centers or enterprises seeking either a comprehensive end-to-end solution or a standalone voice recording system that can be integrated with their existing infrastructure.

Whether you aim to initiate a basic setup or enhance your current capabilities, our solution facilitates this process with minimal time-to-implementation (TTI), all while avoiding the need for hardware or software upgrades and preventing additional infrastructure and IT expenses.

We introduce an innovatively designed tool that facilitates instant calling with enhanced PBX-based backend support. Sytela provides a link for your website, enabling customers to connect with you directly through click-to-dial functionality that links your site to your contact center.

By integrating Sytela's widget on your website, you will be assured of immediate connectivity to your leads whenever they seek your assistance. Initiate a call between your agent and the customer with a simple click as soon as the customer submits their phone number. Enjoy the advantages of rapid outreach to your customers while effectively reducing conversion time. The customer enters their phone number, and your sales team is instantly connected to them.

A missed call system is a technological solution that enables businesses and organisations to offer a straightforward and economical method for customers to engage with their services. In essence, this system allows customers to dial a designated phone number and disconnect after one or two rings. The service provider then records the call, which can be utilised to trigger an automated response or initiate additional actions.

With Sytela, your audience can effortlessly connect with you through a missed call from their mobile device, allowing you to respond via phone call, SMS, or IVR. The Missed Call Solution is a fully automated, web-based platform that facilitates the generation of business leads, collection of feedback, execution of voting campaigns, and implementation of awareness initiatives. This ensures that you never miss a potential lead and can build a robust database of quality leads.

Monitoring the performance of your missed call service is crucial, as analysing the results will help assess its effectiveness. Key metrics to consider include call volume, call duration, and response rate, which will indicate whether the service aligns with your objectives and positively influences your business. Adopting a missed call system can significantly enhance customer engagement and optimize operational efficiency for businesses and organisations.